How to check why a document was rejected on the platform

Who can check why a document was rejected ?

Workers, supervisors, site managers, company manager, subsidiary admins and IZI admins can check why a document was rejected.

How to proceed ?

Step 1: Login to the account

Login to your account with your username and password.

Step 2: Go to Listing page

Once logged in, go to the "Listing" page and search for the employee whose document was rejected.

Step 3: Open the account drawer

Once the account comes up, click on it to open the drawer. Go to "Course" and click on "Documents".

Step 4: Check the rejection note

On the "Non Compliant" document, click on "Open the note" to view the reason of rejection.     

Note: the reason of rejection can also be viewed from the "My Courses":